Support & Resources
Everything you need to measure, install, and maintain your window treatments with confidence.
Measurement & Installation
Precision starts with proper measurement. Follow our guides for perfect results.
Measurement Logic
Inside Mount: Measure the exact width and height of your window recess at three points (top, middle, bottom for width; left, center, right for height). Use the smallest measurement to ensure proper fit.
Outside Mount: Measure the area you want to cover, adding 3-6 inches on each side for light blocking. Ensure sufficient depth for mounting brackets.
- Always use a steel measuring tape for accuracy
- Round down to the nearest 1/8 inch
- Check for obstructions (handles, locks, trim)
- Measure each window separately--never assume identical sizes
Need help? Our measurement guide videos are available on our retail site.
Installation Overview
Tools Required: Drill, level, pencil, screwdriver, measuring tape. Most installations take 20-45 minutes per window.
Basic Steps:
- Mark bracket positions using included template
- Drill pilot holes (use anchors for drywall)
- Secure mounting brackets with provided screws
- Attach headrail and test operation
- Install valance or decorative covers (if included)
Motorized Products: Ensure power source access or battery compartment accessibility before installation. Pair remote controls after mounting.
Detailed installation videos and PDF guides included with every retail order.
Frequently Asked Questions
Quick answers to common questions about our products and services.
1 Product Questions
What's the difference between motorized and manual window treatments?
Motorized treatments use rechargeable motors or hardwired power for remote/app control, supporting smart home integration (Alexa, Google Home, Tuya). Manual treatments use cordless lifts, bead chains, or wands for hands-on operation--more affordable and requiring no power source. Both offer identical fabric quality and customization options.
Can I get custom sizes for retail orders?
Absolutely. Our retail platform at shadecort.com offers custom sizing for nearly all products. Simply enter your exact measurements during checkout. Custom orders typically ship within 7-10 business days. Standard sizes ship faster (3-5 days).
What fabrics offer the best light control?
Full Blackout: 100% light blocking, ideal for bedrooms and media rooms. Semi-Blackout: Blocks 85-95% of light while maintaining privacy. Light Filtering: Diffuses sunlight for soft ambient glow. Sheer: Maximum natural light with daytime privacy. Zebra/Day-Night blinds offer adjustable control between these levels.
Are your motorized systems compatible with smart home platforms?
Yes. Our smart motorized products integrate with Amazon Alexa, Google Home, and Tuya Smart platforms via WiFi bridge (included with most motorized systems). Set schedules, create scenes, and control via voice or smartphone app. Remote control operation is also standard.
2 Project Questions
Do you provide bulk pricing for commercial projects?
Yes. We offer tiered pricing for bulk orders (50+ units) and project-based quotes for hotels, offices, hospitals, and residential developments. Contact our B2B team at info@shadecortresources.com with project details, quantities, and timeline for a custom proposal.
Can you handle OEM/ODM requests with custom branding?
Absolutely. Our factory supports full OEM/ODM services including custom packaging, logo printing, exclusive fabric development, and private mold design. Minimum order quantities vary by product type (typically 500-1000 units for full customization). Lead time: 30-45 days after sample approval.
What certifications do your products have?
Our products are certified by CE, FCC, SGS, and TUV for safety and quality compliance. We hold 46 industry patents covering motor technology, track systems, and fabric innovations. All materials meet international environmental standards (OEKO-TEX, REACH).
Do you offer installation services for large projects?
We provide installation support through our partner network in select regions. For international projects, we supply detailed installation manuals, training videos, and remote technical support. On-site installation can be arranged for large-scale projects (100+ windows) on a case-by-case basis.
3 Ordering Questions
What's your typical lead time for retail orders?
95% of retail orders ship within 7 business days. Standard-size products ship in 3-5 days, custom sizes in 7-10 days. Expedited production (2-3 days) available for urgent orders with additional fee. International shipping takes 5-15 days depending on destination.
What's your return and warranty policy?
Returns: 30-day return window for standard products (custom sizes non-returnable unless defective). Warranty: 3-year motor warranty, 1-year accessory warranty. Fabric defects covered for 1 year. Free replacement parts for manufacturing defects within warranty period.
Do you ship internationally?
Yes. We ship to the USA, Canada, Australia, Germany, UK, and 30+ other countries. Shipping costs calculated at checkout based on weight and destination. Duties/taxes are customer's responsibility. For bulk international orders, we offer FOB/CIF terms with flexible logistics arrangements.
Can I order samples before placing a bulk order?
Yes. We offer fabric swatches (free for up to 10 samples) and full product samples (at cost, refundable with bulk order). Sample orders ship within 3 business days. For OEM/ODM projects, we provide pre-production samples for approval before mass production begins.
Professional Support
Need technical assistance or custom resources? Our team is here to help.
Resource Request
Access technical documentation, CAD files, installation templates, and product specifications for your projects.
- Product specification sheets (PDF)
- CAD drawings and installation diagrams
- Certification documents (CE, FCC, SGS)
- High-resolution product imagery
Direct Manufacturer Contact
Connect with our factory team for bulk orders, OEM/ODM inquiries, technical support, and project consultations.
Qingyuan High-tech Zone
Guangdong Province, China
Need More Help?
Our support team responds to all inquiries within 24 hours (business days). For urgent technical issues, call our hotline for immediate assistance.
Business Hours: Monday-Friday, 9:00 AM - 6:00 PM (GMT+8) • Response Time: Email within 24h, Phone support available during business hours
Still Have Questions?
Whether you're a homeowner, contractor, or international distributor, we're here to provide the support you need.